Shipping Policy

Fast, free & discreet Shipping

We offer fast, free & discreet worldwide shipping by UPS and FedEx. But due to import laws, we DO NOT SHIP to the following destinations: Islamic countries, India, Indonesia, El Salvador, Africa or Brazil.

Estimated Delivery Times:

– In-Stock Dolls

US & EU Warehouse: 3-7 days delivery

– Custom Dolls:

Delivery Time = Production Time + Shipping Time

Production Time

*Due to other exceptions like a Chinese holiday, snowstorm, rainstorm, COVID-19, etc., some orders may take longer than expected.

Shipping Cost & Transit Time

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email info@lilysuck.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.